FAQ

What do I do if I cannot find the product I am looking for on your spares website?

If your cubicle is very old, it is most likely that we do not stock the parts for your washroom any longer. Please send an email to Venesta.cs@venesta.co.uk with as much information on the part you require and very clear images of the cubicle and part that is required to our customer service team to enable them to identify which part it is that you require.

What do I do if I cannot pay by credit or debit card?

If for any reason it is not acceptable for you to pay by credit or debit card, you may send your purchase request to our customer service department to Venesta.cs@venesta.co.uk. However, please beware that this is a much longer process and your order may not be completed for up to 7 days. Please do not phone the customer service department regarding your order as we cannot take payments over the phone to process your order.

I am a trade customer and would like to set up pay on account.

To apply for a trade account, please send the following details to venesta.cs@venesta.co.uk: Your company name, invoice address, telephone number, delivery address, purchases first name, last name, email address and telephone number. Our customer service team will then inform you if this has been successful or not.

I need a pro-forma invoice to process the order.

Unfortunately, requiring a pro-forma invoice will mean that your order will take a little longer to process. You will need to send a purchase order to Venesta.cs@venesta.co.uk with the prices you can see online on our website, stating the product code and product name clearly. You can expect your order to take up to 7days to processed and delivered.

I have found the part I need, but cannot see the colour I have?

Unfortunately, all coloured accessories have been discontinued from our range and you will therefore need to select from the colours that we feature on the website. We will not be able to source the original products for you.

How do I know if I am purchasing the right part?

You can identify the cubicle you have purchased by looking through our product range on www.venesta.co.uk once identified, you can then search fittings by range and select the cubicle range you require.

What are the delivery options available to me?

You can find our delivery terms and conditions online under "delivery information". We offer next day delivery and standard delivery to UK and Ireland. International customers will need to direct their enquiries for spare parts to Export@venesta.co.uk

What is the returns policy?

Provided the products can be stocked and sold again we accept returns. Refund less 25% restocking fee.

Can you provide me with the dimensions for indicator bolts?

Unfortunately, we cannot as it is not as simple as providing you with the size of the indicator bolt. It also depends on the offset/size of the hole required and if it’s an inward or outward opening door. The same indicator bolt can have different drilling dependent on what cubicle range it is used for.

We have placed cookies on your device to help make this website better.